Shipping & Returns
SHIPPING POLICY
Because our candles are hand-poured and made-to-order, please allow up to 3 business days to receive your shipping confirmation. Halyor Home relies on the shipping methods through USPS, FedEx and UPS. Shipping may take up to 5 – 7 business days, based on location. If you have shipping concerns, or need an item by a certain date, please visit our Contact Us page to inquire about an estimated timeline to receive your item(s). We will try our best to accommodate your request. For orders over 10 units, please inquire prior to purchase.
Due to COVID constraints, there may be slight delays in production and shipping.
Return & Exchange Policy
At Halyor Home, we take great pride in all of our candles which are custom blended and hand poured. If you are dissatisfied with your purchase or receive a damaged Halyor Home candle, you can opt for a store credit towards a future purchase or it may be exchanged for any other candle of equal value. In order to qualify for store credit or exchange, the candle must be in its original UNUSED and unlit state and be returned to PO Box 7313 Upper Marlboro, MD 20792 within 30 days of receipt of purchase.
In addition, because our candles are hand-poured and made-to-order, Halyor Home unfortunately cannot offer a refund at this time. We appreciate your acknowledgment and understanding of this policy.
Customers are responsible for return shipping fees.